Head of Enterprise Account Management at Gett

תיאור משרה

As the Head of Enterprise Account Management at Gett, you will lead and manage the company's Strategic/Key Accounts department, with the primary goal of maximizing mutual business value, ensuring significant revenue growth, increasing Share of Wallet (SOW) among existing clients, and strengthening client retention while substantially reducing churn (Churn Reduction). This role requires a strategic mindset, exceptional leadership skills, and proven expertise in managing complex client relationships at the senior executive level.

Key Responsibilities:
- Team Leadership & Mentorship: Hire, coach, and develop a team of Enterprise CSMs; set clear individual and team KPIs and track performance.
- Strategic Retention: Develop and implement methodologies to ensure high retention rates among strategic clients, identifying churn risks early and building effective mitigation plans.
- Business Growth & Expansion: Drive the team to identify and close expansion opportunities (Upsell/Cross-sell), increasing Gett’s "Wallet Share" within existing enterprise organizations.
- Executive Partnerships: Act as a strategic advisor to C-level stakeholders at our client organizations, aligning Gett’s solutions with their core business goals.
- Cross-Functional Collaboration: Partner closely with Sales, Product, and Operations teams to voice the "Customer’s Perspective" and influence the product roadmap based on market needs.
- Data-Driven Insights: Utilize data and BI tools to monitor "Customer Health Scores," usage patterns, and market trends to drive proactive decision-making